INTRODUCTION

For KTC Canned Food Factory (hereinafter referred to as KTC), customer privacy is extremely important. Therefore, KTC only collects necessary information related to the transaction between us and customers. At the same time, KTC will only use the name and some other information of customers within the scope and purpose set out in this Information Security Policy.

Customers can access the website https://ktcfood.com.vn/ without having to provide any personal information unless you register to use the service on the website or register to receive regular information on the website.

If you have any comments, please contact the hotline 0297 3 617 724 directly, KTC is always ready to listen to your comments.

KTC’s Information Security Policy fully complies with the provisions of Vietnamese law on Personal Information Security.

PURPOSE AND SCOPE OF INFORMATION COLLECTION NEWS

Comments

KTC does not use customers’ personal information collected from the website to sell, share or exchange with any other third party.

Customers’ personal information will only be used internally within the company for the purposes set out in this Information Security Policy.

When you register on the website https://ktcfood.com.vn/, the personal information we need to collect includes:

– Full name
– Email
– Phone number

The above information is collected for one or all of the following purposes:

– Notification of customer contact and support
– Providing information related to products at KTC
– Displaying information through our website as requested by you customer.

In addition, KTC will use the information provided by you to support customer account management; confirm and carry out financial transactions related to online payments; improve the interface and/or content of the items on the website; identify website visitors; survey and research on KTC customer demographics; send you information requested by you or information that we think will be useful with your consent.

When you register information on the website https://ktcfood.com.vn/, we will use your personal information to send marketing information. Customers can refuse to receive such information at any time by using the unsubscribe function in promotional messages.

In addition, you need to ensure that you provide accurate information and access it confidentially, not disclosing it to any third party.

Library

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images you have uploaded publicly.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address, and website in cookies. This is so that you do not have to enter your information again when you leave another comment. This cookie will last for one year.

If you visit our site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you comment on an article, we will also set up several cookies to save your comment and your display options. The last comment will last for two days, and the last screen options will last for a year. If you select “Remember Me”, your comment will last for two weeks. If you log out of your account, the comment cookie will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It automatically expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

INFORMATION RETENTION TIME

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

Customer personal data will be stored until a request for cancellation is made or the customer cancels it themselves. In all other cases, customers’ personal information will be kept confidential on KTC’s server

PERSONS OR ORGANIZATIONS WHO HAVE ACCESS TO INFORMATION

– KTC does not provide customers’ personal information to any third party except in cases where it is required by competent State agencies, or as prescribed by law, or when providing such information is necessary for KTC to provide services/utilities to customers (for example: providing necessary delivery information to shipping partners…).

– In addition to the above cases, we will have specific notices to customers when we have to disclose customers’ personal information to a third party. In this case, KTC commits to only disclose customer personal information with the customer’s consent.

– KTC may share customer personal information for the following purposes:

+ Market research and analysis reports: KTC may use customer personal information for market research, synthesis, and analysis of general customer information (eg average age, geographic area), detailed information will be hidden and only used for statistical purposes. In the event that KTC conducts a survey requiring customer participation, any answers to surveys or opinion polls that customers provide to KTC will not be transferred to any third party.

+ Exchange of customer personal information with advertising partners: The customer behavior tracking system used by KTC on advertising display channels (such as customer remarketing, DoubleClick advertising campaign management system, reporting on customer demographics and interests with Google Analytics tool…) can collect information such as age, gender, interests and number of interactions with the number of times the advertisement appears. With the ad settings feature, customers can choose to opt out of Google Analytics’ customer behavior tracking feature and choose how the ad display channel appears on Google.

CONTACT ADDRESS FOR MANAGEMENT AND INFORMATION PROCESSING

– KTC CANNED FOOD FACTORY

– Address: Tac Cau Fishing Port Area, Minh Phong Hamlet, Binh An Commune, Chau Thanh District, Kien Giang Province

– Hotline: 0297 3 617 724

– Email: sale@ktcfood.com.vn

APPROACH AND ADJUSTMENT PERSONAL DATA CORRECTION

– Customers have the right to submit complaints about the disclosure of personal information to third parties to the Management Board of the website https://ktcfood.com.vn/. Upon receiving these responses, KTC will verify the information, be responsible for answering the reasons and instructing customers to restore and secure the information.

Commitment to customer information security

– KTC commits to keep customers’ personal information on the website https://ktcfood.com.vn/ absolutely confidential according to KTC’s personal information protection policy. The collection and use of each customer’s information is only carried out with the consent of that customer, except in cases where the law provides otherwise. KTC commits to:

+ Not to use, transfer, provide or disclose to any third party any personal information of customers without the permission or consent of the customer, except in cases where the law provides otherwise.

+ In case the server storing the information is hacked, leading to the loss of personal data of customers, KTC will be responsible for notifying the authorities to promptly investigate and handle the incident and notify the customer.

+ Absolutely secure all online transaction information of customers, including invoice information, digitized accounting documents in KTC’s level 1 secure central data area.

Changes to Information Security Policy

KTC has the right to change and edit the Information Security Policy at any time. At the same time, any changes to this policy will be posted on the website https://ktcfood.com.vn/

COMPLAINT RECEIVING AND RESOLVING MECHANISM

Any controversy, complaint or dispute arising from or related to transactions at https://ktcfood.com.vn/ or these Terms and Conditions will be resolved by negotiation, conciliation, arbitration and/or dispute resolution at Court in accordance with the Law on Consumer Protection, Chapter 4 on Dispute Resolution between consumers and organizations and individuals trading in goods and services.